Our policy is inclusive on the day of delivery/pickup only. If a day passed since your delivery/pickup, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items:

Gift cards

Vouchers

Coupons

 

There are certain situations where only partial refunds are granted (if applicable)

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Wood’s Butchery

Unit 21 /29 Leighton Place,

Hornsby

NSW 2077

 

Shipping

To return your product, you should bring your product back to:

Wood’s Butchery

Unit 21 /29 Leighton Place,

Hornsby

NSW 2077

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For further information, please contact us.